Accessibility Statement

1. Our commitment

Waste removal is a service people often need precisely because lifting, carrying and hauling are difficult for them. A meaningful share of our residential customers book us because of age, injury, disability or illness. It would be a poor outcome if the website used to reach us were itself an obstacle.

We therefore treat accessibility as part of the service rather than as a compliance exercise, and this statement covers both the website and how we work at your property.

2. The standard we work to

This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We believe the site substantially conforms, with the known exceptions recorded in section 4. We say "aims to" and "substantially" deliberately: conformance is a claim that should be made carefully, and we would rather be accurate than reassuring.

3. What we have built in

3.1 Structure and navigation

• Every page uses correctly ordered headings, so a screen reader user can navigate by heading rather than reading linearly.
• Landmark regions — header, navigation, main content, footer — are marked up so they can be jumped to directly.
• A "Skip to main content" link is the first focusable element on every page.
• Breadcrumbs on inner pages describe where you are within the site.
• Long articles carry an in-page table of contents linking to every section.

3.2 Keyboard and pointer

• Every interactive element — links, buttons, the navigation menu and its submenus, the price estimator, accordions, tabs, the gallery and the form — can be operated by keyboard alone.
• Focus is always visible, using a high-contrast outline rather than the browser default alone.
• Tab order follows the visual reading order.
• Tab groups respond to arrow keys, and the navigation menu closes on Escape.
• Interactive targets are sized for imprecise pointing, and nothing depends on hover alone: anything reachable by hover is also reachable by focus or click.

3.3 Visual design

• Body and heading text meets or exceeds the WCAG AA contrast ratios against its background.
• Text resizes to 200% without loss of content or function, and the layout reflows to a single column without horizontal scrolling down to 320 pixels wide.
• Colour is never the only means of conveying information. Form errors carry an icon and a written message, not just a red border.
• Line length, line height and paragraph spacing are set for readability rather than density.

3.4 Motion

The site uses scroll animations and a rotating testimonial slider. Both respect the prefers-reduced-motion setting in your operating system: with reduced motion enabled, animations are disabled, the slider stops advancing on its own, and smooth scrolling becomes instant. Nothing on the site flashes, and no animation lasts long enough to obstruct reading.

3.5 Forms

• Every field has a visible, permanently displayed label — placeholders are never used as labels.
• Required fields are marked in text as well as symbolically.
• Errors are announced to assistive technology, described in words that say how to fix the problem, and focus moves to the first field needing attention.
• Autocomplete attributes are set so a browser or password manager can fill in name, email, telephone and postal code.
• The form validates natively if JavaScript is unavailable, and still reaches the confirmation page.
• There is no CAPTCHA. Spam is handled by an invisible technique that asks nothing of you and creates no puzzle to solve.

3.6 Images and documents

Every image carries alternative text describing what it shows, and decorative graphics are hidden from assistive technology so they do not clutter the reading experience. Icons that convey meaning have accessible labels; icons that merely decorate a label do not repeat it.

3.7 Independence from third parties

Fonts, scripts and stylesheets are served from our own domain. Nothing on this site depends on an external service that could change its behaviour, degrade or disappear without our knowledge — which also means no third party can introduce an accessibility regression into our pages.

4. Known limitations

We would rather list these than let you discover them.

• Data tables in articles. Wide comparison tables scroll horizontally within their own container on narrow screens. The scrolling region is keyboard-reachable, but the pattern is not ideal and we are working on a stacked alternative for small viewports.
• The price estimator. Totals update in a live region and are announced, but a long list of added items produces a correspondingly long announcement. We are refining how much is announced on each change.
• The image gallery. The lightbox comes from a third-party library. It is keyboard operable and traps focus correctly, but its controls are more terse than we would write ourselves.
• Older assistive technology. We test against current versions of common screen readers. Behaviour on versions more than a few years old may differ.

None of these prevents you from getting a quote or booking a job. If one of them does obstruct you, section 6 tells you how to reach us and section 7 describes the alternatives that are always available.

5. Accessibility of the service itself

The website is only half of it. At your property:

• You never need to move anything. The flat rate is identical whether an item is in the basement or on the driveway. Please do not attempt to pre-move heavy items — that is the work you are paying us to do.
• You do not need to be on your feet. Confirming the item list can be done seated, from another room, or in advance by telephone.
• Extra time is not a problem. Tell us when booking if you need longer at the door and we will build it into the window.
• We will work to a written list. If speaking on the day is difficult, agree the list in advance by email or text and the crew will work to it literally.
• Support people are welcome. A family member, carer or advocate may handle the booking and be present throughout.
• We will explain before we act. If you would like the crew to describe what they are doing as they go — useful if you are blind or have low vision — say so and they will.
• Service animals are always welcome. Tell us where the animal will be so we can keep doors managed around it.

6. Telling us about a problem

If any part of this website or our service is difficult for you to use, we want to know. Contact us by whichever route is easiest:

• Telephone: (218) 461-1436, Monday to Saturday, 07:00 – 19:00
• Email: [email protected]
• Post: PUMA Solutions, Accessibility, Duluth, Minnesota

Please tell us the page or the situation, what you were trying to do, and what happened instead. If you use assistive technology, naming it helps us reproduce the problem.

We acknowledge accessibility reports within two business days and aim to resolve them within fifteen business days. Where a fix will take longer — because it depends on a third-party component, for example — we will tell you the expected timescale and how to get what you needed in the meantime.

7. Alternative ways to reach us

You never have to use the website to become a customer. Everything on it is available by telephone, and our operators can read out prices, describe services and take a booking without you visiting a single page. If you would prefer written communication, email and text both work and we are happy to conduct the entire arrangement that way.

If you need information from this site in another format — larger print, plain text, or read aloud over the telephone — ask and we will provide it at no charge.

8. How this statement is maintained

This statement was prepared following an internal review of the website against WCAG 2.2 Level AA, including automated checks, manual keyboard testing, and testing at multiple viewport widths and zoom levels.

We review it at least annually, and whenever the site changes materially. Where a review identifies a new limitation, it is added to section 4 rather than quietly omitted.

9. If we do not resolve it

If you have raised an accessibility problem with us and are not satisfied with the response, you may contact the Minnesota Department of Human Rights, or the Civil Rights Division of the United States Department of Justice. We would prefer to resolve it with you directly, and we will not treat you differently for pursuing it elsewhere.